SA Youth vacancies 2022: Technical Manager Position (8 POST)

SA Youth vacancies 2022: Technical Manager Position, Enav8 Field Marketing Service, We have a new exiting job opportunity to share with you

Technical Manager Position

Location: Johannesburg, Gauteng

Date posted: 16 September 2022

Closing date: 21 September 2022

Collection of feedback regarding quality of products, fault report/result and follow up and follow through. Market quality management.
To train new employees of service centre and call centre personnel in technical knowledge of devices
Product knowledge training, skills improvement & organize training and tests
Support outsource repair centre, authorized service centre & official service centre with technical supports
Monitor maintenance skills, anti-static protective & maintenance tools & guide
Monitor and analyse report of return from store visits and survey
Cooperation with headquarters and finish HQ designated tasks
Responsible for the assessment results
Approval of Aftersales tools and monitor test results
Market survey, maintain good business relationship with stakeholders

Relevant qualifications or certificate
Minimum +3 years’ experience in technical support and management role in telecommunication industry
Practical experience in technical support and testing field in Aftersales
Advance in Microsoft suit, especially Excel skills (VLOOKUP )
Excellent repair and trouble shooting skills in mobile devices
Minimum 2 year training experience in Aftersale field
Understanding the importance of quality in service
Good communication and interpersonal skills
Strong problem solving skills
Enthusiastic and patience to meet customer satisfaction
A strong sense of responsibility, team spirit and cooperative culture and behaviour
Open minded, working well under pressure
Strong dispute resolution and able to handle criticism in a positive manner
Able to follow instructions and meet deadlines required by headquarters and HOD
Flexible to travel national wide if required and requested
Ad-Hoc duties and project as and when required
Availability: ASAP