SA Youth vacancies 2022: Technical Manager Position (8 POST)
SA Youth vacancies 2022: Technical Manager Position, Enav8 Field Marketing Service, We have a new exiting job opportunity to share with you
Location: Johannesburg, Gauteng
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Date posted: 16 September 2022
Closing date: 21 September 2022
Job type: Full-time / permanent
REFERENCE NUMBER: 537421
Role description
- Collection of feedback regarding quality of products, fault report/result and follow up and follow through. Market quality management.
- To train new employees of service centre and call centre personnel in technical knowledge of devices
- Product knowledge training, skills improvement & organize training and tests
- Support outsource repair centre, authorized service centre & official service centre with technical supports
- Monitor maintenance skills, anti-static protective & maintenance tools & guide
- Monitor and analyse report of return from store visits and survey
- Cooperation with headquarters and finish HQ designated tasks
- Responsible for the assessment results
- Approval of Aftersales tools and monitor test results
- Market survey, maintain good business relationship with stakeholders
Role requirement
- Relevant qualifications or certificate
- Minimum +3 years’ experience in technical support and management role in telecommunication industry
- Practical experience in technical support and testing field in Aftersales
- Advance in Microsoft suit, especially Excel skills (VLOOKUP )
- Excellent repair and trouble shooting skills in mobile devices
- Minimum 2 year training experience in Aftersale field
- Understanding the importance of quality in service
- Good communication and interpersonal skills
- Strong problem solving skills
- Enthusiastic and patience to meet customer satisfaction
- A strong sense of responsibility, team spirit and cooperative culture and behaviour
- Open minded, working well under pressure
- Strong dispute resolution and able to handle criticism in a positive manner
- Able to follow instructions and meet deadlines required by headquarters and HOD
- Flexible to travel national wide if required and requested
- Ad-Hoc duties and project as and when required
- Availability: ASAP