13 ASSISTANT COMMERCIAL OFFICER II at TRC

ASSISTANT COMMERCIAL OFFICER II at TRC. Tanzania Railways Corporation (TRC) is a Public Institution established under the Railway Act No. 10 of 2017. The main objective of TRC is to provide Rail Transport services and to develop, promote and manage rail infrastructure.

On behalf of the Tanzania Railways Corporation (TRC) Public Service Recruitment Secretariat invites dynamics and suitable qualified Tanzanians to fill vacant posts mentioned below.

ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 13 POSTS

DUTIES AND RESPONSIBILITIES

• To inform passengers on the expected arrivals and departures of trains;
• To respond to passengers /customers’ complaints, queries and request or any other relevant information;
• Promote company’s product and services;
• Identify needs/wants of customers;
• Make available product brochures for customers;
• Provide pricing and delivery information to customers;
• Suggest possible solutions whenever there is a malfunction in a service;
• Educate customers on deals and promotions the company is offering;
• Greet customers in the warmest possible way and find out their problem or reason for calling;
• Assist in selling products and services; xi. Provide safely education to customers; and
• To perform any other relevant duties that may be assigned by the supervisor

QUALIFICATION AND EXPERIENCE

• Diploma either in Marketing or Entrepreneurship or Business Administration majoring in Marketing from recognized Institutions. Computer literacy is mandatory.

SALARY SCALE TRCS 3

GENERAL CONDITIONS

•  All applicants must be Citizens of Tanzania generally with an age not above 45 years of age except for those who are in Public Service;
• People with disabilities are highly encouraged to apply and should indicate clearly in the portal for Public Service Recruitment Secretariat attention;
• Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; Postal address/post code, e-mail and telephone numbers;
• Applicants should apply on the strength of the information given in this advertisement;
• Applicants must attach their certified copies of the following certificates:- Postgraduate/Degree/Advanced Diploma/Diploma/Certificates; Postgraduate/Degree/Advanced Diploma/Diploma transcripts; Form IV and Form VI National Examination Certificates; Professional Registration and Training Certificates from respective Registration or Regulatory Bodies, (where applicable); Birth certificate;
• Attaching copies of the following certificates is strictly not accepted:- Form IV and form VI results slips; Testimonials and all Partial transcripts;
• An applicant must upload recent Passport Size Photo in the Recruitment Portal;
• An applicant employed in the Public Service should route his application letter through his respective employer; 16
• An applicant who is retired from the Public Service for whatever reason should not apply; ix. An applicant should indicate three reputable referees with their reliable contacts;
• Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania (NECTA).
• Professional certificates from foreign Universities and other training institutions should be verified by The Tanzania Commission for Universities (TCU) and National Council for Technical Education (NACTE);

A signed application letter should be written either in Swahili or English and Addressed to

• Secretary,
• Presidents Office,
• Public Service Recruitment Secretariat,
• P.O. Box 2320, University of Dodoma, Utumishi Building /Asha Rose Migiro Buildings – Dodoma.

• Deadline for application is 28 th February, 2024;
• Only short listed candidates will be informed on a date for interview and; xv. Presentation of forged certificates and other information will necessitate to legal action

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