Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023

Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023

Job Purpose: Effectively carry out Visa, ATM, cards, Mobile Banking & Internet Banking operations.

Key Responsibilities/Tasks

Operations:

• Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
• Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
• Manage prepaid Visa and MasterCard.
• Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
• Store and maintain all documents/forms appropriately.
• Posting/authorizing card related entries and mobile banking/internet related entries
• Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
• Ensure ageing items in all reconciliations are handled expeditiously.
• Participate and support all ABC related projects.

Compliance:

• Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products

Customer Service:

• Attend to customer/branch queries/complaints related to alternate channels

Risk Management:

• Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

Audit Compliance:

• Respond to Audit (Internal and External) queries related to ABC

Regulatory Compliance:

• Implement and comply to all regulatory guidelines

Administration:

• Provide performance reports to Manager ABC eg. Sales reports
• Work in liaison with ICT to ensure system uptime to support business and channel availability
• Performa nay other duty as may be assigned by the immediate supervisor from time to time.

Skills, Knowledge and Abilities

•  Knowledge on Microsoft Applications
• Analytical skills
•  Report writing skills
• Communication skills
• Problem Solving Skills

Academic / Professional Qualifications

• Bachelor’s degree in Business Administration, Banking, Finance or related field

Working Experience Required

• A minimum of 1 years working experience at Officer level

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