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Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023
Job Purpose: Effectively carry out Visa, ATM, cards, Mobile Banking & Internet Banking operations.
Key Responsibilities/Tasks
Operations:
- Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
- Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
- Manage prepaid Visa and MasterCard.
- Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
- Store and maintain all documents/forms appropriately.
- Posting/authorizing card related entries and mobile banking/internet related entries
- Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
- Ensure ageing items in all reconciliations are handled expeditiously.
- Participate and support all ABC related projects.
Compliance:
- Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products
Customer Service:
- Attend to customer/branch queries/complaints related to alternate channels
Risk Management:
- Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
- Ensure effective adoption and utilization of risk management tools
- Drive remediation of risk management exceptions identified during audit or risk reviews
- Promote risk management culture
Audit Compliance:
- Respond to Audit (Internal and External) queries related to ABC
Regulatory Compliance:
- Implement and comply to all regulatory guidelines
Administration:
- Provide performance reports to Manager ABC eg. Sales reports
- Work in liaison with ICT to ensure system uptime to support business and channel availability
- Performa nay other duty as may be assigned by the immediate supervisor from time to time.
Skills, Knowledge and Abilities
- Knowledge on Microsoft Applications
- Analytical skills
- Report writing skills
- Communication skills
- Problem Solving Skills
Academic / Professional Qualifications
- Bachelor’s degree in Business Administration, Banking, Finance or related field
Working Experience Required
- A minimum of 1 years working experience at Officer level