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Equity Bank Tanzania Is Hiring: Join Our Team of Young Professionals!

Jobs

Job Opportunity: Senior Officer – Internal Audit, Information Systems Audit at Equity Bank Tanzania

by admin November 29, 2025

written by admin

💼 Job Opportunity: Senior Officer – Internal Audit, Information Systems Audit at Equity Bank Tanzania

Location: Dar es Salaam, Tanzania

Department: Internal Audit

Reports to: Manager – Internal Audit, Information Systems Audit

Job Grade: Senior Officer

Number of Vacancies: 1

🏦 About Equity Bank Tanzania

Equity Bank Tanzania is part of Equity Group Holdings, one of East Africa’s leading banking groups, known for innovation, inclusion, and service excellence. We are committed to delivering financial solutions that empower individuals and businesses while ensuring strong governance, risk management, and operational integrity.

To support this mission, we are looking for a qualified and driven professional to join our Internal Audit Department as a Senior Officer – Internal Audit, Information Systems Audit.

Job Purpose

The Senior Officer – Information Systems Audit will perform IT audit procedures to assess and enhance the effectiveness of the Bank’s IT controls, cybersecurity, and governance frameworks.

This role involves participating in the planning, execution, and reporting of Information Systems (IS) audits, covering business and support systems, applications, infrastructure, and third-party services. The incumbent will also monitor the implementation of IT audit recommendations to ensure continuous improvement in the Bank’s control environment.

Key Duties and Responsibilities

1. IT Audit Planning and Risk Assessment

Support the Manager and Assistant Manager in conducting IT risk assessments and defining the scope, objectives, and methodology of IT and cybersecurity audit engagements.
Contribute to the preparation of the annual risk-based audit plan and ensure alignment with business and regulatory priorities.

2. IT Audit Execution

Perform IT audits covering applications, databases, operating systems, networks, cloud environments, and third-party systems.
Assess the adequacy and effectiveness of IT controls, cybersecurity measures, data protection frameworks, and IT governance processes.
Execute control testing to evaluate compliance with policies, internal standards, and external regulations.

3. Cybersecurity & Technology Risk Reviews

Participate in cybersecurity assessments, vulnerability testing, and incident response reviews to evaluate system resilience.
Assess the adequacy of controls in IT operations, change management, and ICT project management.
Review compliance with ICT, data privacy, and cybersecurity policies in line with ISO 27001, NIST, and COBIT frameworks.

4. Data Analytics and Continuous Auditing

Use data analytics tools (e.g., ACL, IDEA, SQL, Power BI) to identify control weaknesses, anomalies, and emerging risks.
Support the implementation of computer-assisted audit techniques (CAATs) and continuous auditing processes.

5. Audit Reporting and Follow-up

Prepare audit working papers, summarize findings, and assist in drafting comprehensive IT audit reports.
Provide clear, actionable recommendations to strengthen the Bank’s IT control environment.
Follow up on the implementation of audit recommendations and management action plans.

6. Special Reviews and Investigations

Participate in forensic audits, cyber incident investigations, or special system integrity reviews as assigned by management or the Audit Committee.
Support the use of automation and analytics in fraud detection and IT audit coverage.

7. Professional Compliance and Development

Ensure all audit work adheres to the Internal Audit Policy, International Professional Practices Framework (IPPF), and ISACA standards.
Stay updated on emerging IT risks, cyber threats, and technological trends relevant to financial services.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field from a recognized institution.
Professional certification such as CISA, CISM, CRISC, CEH, or CIA will be an added advantage.

Skills, Knowledge, and Attributes

Technical Skills

Strong understanding of IT governance, information security, IT general and application controls, and frameworks such as ISO 27001, NIST, COBIT, and PCI-DSS.
Proficiency in data analytics tools (ACL, IDEA, SQL, Power BI) and audit management systems (TeamMate or equivalent).
Good knowledge of networks, databases, operating systems, and cloud platforms from a control and risk perspective.
Ability to apply audit methodologies to assess cybersecurity resilience, system integrity, and regulatory compliance.

Professional Competencies

Excellent written and verbal communication skills.
Strong analytical, investigative, and problem-solving abilities.
Ability to manage multiple audit engagements under tight deadlines.
Sound professional judgment and keen attention to detail.
Integrity, objectivity, and commitment to confidentiality.

Experience Requirements

Minimum of 2 years’ experience in IT audit, cybersecurity assessment, or technology risk management, preferably within the banking or financial services sector.
Experience in auditing IT systems, security controls, and digital platforms is required.
Exposure to data analytics, risk-based auditing, and continuous monitoring will be an added advantage.

📩 How to Apply

If you meet the qualifications and are ready to contribute to a leading financial institution’s technology risk assurance function, please submit your:

Application cover letter
Detailed resume
Copies of relevant academic and professional certificates

Combine these documents into a single PDF file and send via email to:

📧 TZRecruitment@equitybank.co.tz

🗓️ Application Deadline: Tuesday, 29th November 2025

Only shortlisted candidates will be contacted.

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Senior-Officer-IAD-ISA.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DOWNLOAD PDF FERE FOR MORE INFORMATION[/penci_button]

Equal Opportunity Employer

Equity Bank Tanzania is an equal opportunity employer. We value diversity of individuals, ideas, and perspectives and are committed to fostering an inclusive workplace culture.

Data Privacy Notice

By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data strictly for recruitment and employment purposes, in line with the Data Protection and Privacy Act, Cap 97 and the Bank’s Data Privacy Policy.

Your information will be handled confidentially and shared only as required by law or regulatory obligations.

November 29, 2025 0 comments

Jobs

Job Opportunity: Assistant Manager – Internal Audit, Information Systems Audit at Equity Bank Tanzania

by admin November 29, 2025

written by admin

Job Opportunity: Assistant Manager – Internal Audit, Information Systems Audit at Equity Bank Tanzania

Location: Dar es Salaam, Tanzania

Department: Internal Audit

Reports to: Manager – Internal Audit, Information Systems Audit

Job Grade: Assistant Manager

Number of Vacancies: 1

Application Deadline: Tuesday, 29th November 2025

🏦 About Equity Bank Tanzania

Equity Bank Tanzania is one of East Africa’s leading financial institutions, renowned for innovation, operational excellence, and commitment to empowering people and businesses through inclusive financial solutions.

As part of our mission to strengthen governance, technology risk management, and process assurance, we are seeking a dynamic professional to join our Internal Audit Department as Assistant Manager – Internal Audit, Information Systems Audit.

This role is ideal for an experienced IT auditor passionate about ensuring secure, efficient, and compliant technology operations within the banking sector.

Job Purpose

The Assistant Manager – Internal Audit, Information Systems Audit will lead and coordinate IT audit engagements to assess the adequacy and effectiveness of the Bank’s technology controls, risk management practices, and governance frameworks.

This position involves planning, supervising, and reviewing audits covering IT systems, cybersecurity, applications, infrastructure, data analytics, and third-party environments. The incumbent will also play a critical role in driving automation, continuous auditing, and data-driven risk analysis to enhance audit efficiency and business assurance.

Key Duties and Responsibilities

1. IT Risk Assessment & Planning

Conduct IT risk assessments to identify key risks and develop detailed audit programs aligned with the annual risk-based audit plan.
Define audit objectives and scopes that reflect business priorities and regulatory expectations.

2. IT Audit Execution & Supervision

Lead and supervise audit teams in performing IT audits across systems, databases, networks, cloud platforms, and business applications.
Assess the design and operating effectiveness of IT controls and ensure compliance with COBIT, ISO 27001, and NIST frameworks.
Evaluate IT governance, cybersecurity, and data protection frameworks for adequacy and effectiveness.

3. Cybersecurity & Technology Risk Reviews

Conduct reviews of cybersecurity controls, vulnerability management, and incident response mechanisms.
Assess IT operations, system change management, disaster recovery, and vendor risk management.
Ensure the Bank’s information systems are resilient, secure, and compliant with local and international standards.

4. Data Analytics & Automation

Apply data analytics and automated audit tools (e.g., ACL, IDEA, SQL, Power BI) to detect anomalies, identify control weaknesses, and promote continuous auditing.
Support the automation of audit processes to increase accuracy and timeliness of risk insights.

5. Audit Reporting & Follow-up

Review audit workpapers and test results for completeness and accuracy.
Prepare clear and actionable audit reports summarizing findings, risk implications, and recommendations.
Monitor and follow up on the implementation of audit recommendations and management action plans.

6. Capacity Building & Stakeholder Engagement

Provide coaching and technical guidance to audit staff to enhance IT audit and analytics competencies.
Collaborate with IT, Risk, and Compliance teams to strengthen the Bank’s control environment.
Stay abreast of emerging technologies, cyber threats, and audit practices to ensure continuous improvement.

7. Compliance & Quality Assurance

Ensure that all IT audit engagements adhere to the Internal Audit Charter, International Professional Practices Framework (IPPF), and ISACA standards.
Participate in special audits, forensic reviews, and ICT project assessments as required by management.

🎓 Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline from a recognized university.
Professional certification such as CISA, CISM, CRISC, CGEIT, or CIA is required.
Additional certifications such as CEH, CISSP, or data analytics qualifications will be an added advantage.

Skills, Knowledge, and Attributes

Technical & Analytical Skills

Strong understanding of IT governance, cybersecurity, IT risk management, and control frameworks (COBIT, ISO 27001, PCI-DSS, NIST).
Proficiency in audit tools such as ACL, IDEA, Power BI, and Teammate.
In-depth knowledge of IT infrastructure, databases, cloud services, and networking.
Experience with data analytics, continuous auditing, and automation tools.

Professional & Interpersonal Skills

Excellent report writing and communication skills, with the ability to present complex issues clearly.
Strong analytical and problem-solving abilities.
Proven leadership and team management skills.
High level of integrity, confidentiality, and professionalism.
Ability to work under pressure and meet deadlines.

Experience Requirements

Minimum of 4 years of relevant experience in IT audit, cybersecurity, or technology risk management within the banking or financial services sector.
Demonstrated experience in supervising or leading IT audit teams.
Hands-on exposure to data analytics, automation, or cyber risk assessment is a strong advantage.

How to Apply

If you believe you meet the requirements and are ready to contribute to strengthening Equity Bank’s audit and technology governance framework, please submit your cover letter, detailed CV, and copies of certificates in a single PDF file, quoting the Job Title in the subject line, to:

📧 TZRecruitment@equitybank.co.tz

🗓️ Deadline: Tuesday, 29th November 2025

Only shortlisted candidates will be contacted.

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Assistant-Manager-IAD.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DOWNLOAD PDF HERE FOR MORE INFORMATION[/penci_button]

Equal Opportunity Employer

Equity Bank Tanzania is an equal opportunity employer. We value diversity and inclusion, encouraging applicants from all backgrounds to join our growing team.

🔐 Data Privacy Notice

Your information will be treated with the highest confidentiality and shared only as required by law or regulatory obligations.

November 29, 2025 0 comments

Jobs

Job Opportunity: Process Improvement and Operations Excellence Manager at Equity Bank Tanzania

by admin November 29, 2025

written by admin

Job Opportunity: Head of Business Excellence at Equity Bank Tanzania

Location: Dar es Salaam / Branch Network

Department: Operations

Reports to: Senior Management / Business Growth & Development Manager

Job Grade: Manager / Senior Manager

🏦 About Equity Bank Tanzania

Equity Bank Tanzania is one of East Africa’s most dynamic and customer-centric financial institutions. As part of Equity Group Holdings, we are committed to transforming lives through inclusive financial solutions, operational excellence, and technological innovation.

We are inviting qualified professionals to apply for the position of Process Improvement and Operations Excellence Manager — a leadership role responsible for driving process efficiency, cost optimization, performance excellence, and innovation across business functions.

🎯 Job Purpose

The Process Improvement and Operations Excellence Manager will lead the bank’s efforts in streamlining processes, improving operational efficiency, and ensuring alignment with strategic business goals.

The role focuses on enhancing productivity, reducing costs, and championing digital transformation while maintaining compliance, quality, and stakeholder satisfaction.

Key Responsibilities

1. Strategic Leadership

Provide leadership to design, implement, and execute functional strategic initiatives across departments.
Translate operational goals into actionable improvement plans that drive measurable results.
Foster a culture of continuous improvement and operational discipline.

2. Process Improvement

Identify and eliminate inefficiencies using Lean, Six Sigma, and other analytical methodologies.
Analyze workflows, map processes, and implement streamlined procedures to improve turnaround times.
Develop and maintain process documentation, ensuring consistency across business units.

3. Cost Management & Resource Optimization

Champion cross-functional cost management, resource planning, and budget optimization.
Monitor and evaluate cost-efficiency metrics to ensure operational excellence.
Create sustainable systems that reinvest efficiency gains into growth and innovation.

4. Performance Management

Establish performance management frameworks and Key Performance Indicators (KPIs).
Monitor branch and departmental operational performance, ensuring continuous quality improvement.
Prepare performance dashboards and reports for senior management decision-making.

5. Stakeholder Collaboration

Partner with Operations, IT, Risk, Compliance, and Customer Experience teams to ensure alignment with the bank’s overall strategy.
Collaborate with internal and external stakeholders to implement process transformation initiatives.
Serve as the central liaison between departments to ensure smooth project execution.

6. Compliance & Risk Management

Ensure adherence to all regulatory, legal, and internal audit standards.
Maintain alignment with KYC, AML/CFT, and BOT operational guidelines.
Conduct risk assessments and develop mitigation strategies for operational vulnerabilities.

7. Technology & Innovation

Champion the adoption of automation tools and digital process solutions to enhance efficiency.
Drive technology-led improvements and support the digital transformation agenda.
Continuously evaluate and implement new tools for process monitoring, analytics, and reporting.

🎓 Qualifications

Bachelor’s degree in Business Administration, Technology, Engineering, or any related field from a recognized institution.
Professional certifications in Lean, Six Sigma, or Process Improvement are a strong advantage.

Knowledge Requirements

In-depth understanding of Lean, Six Sigma, and other continuous improvement methodologies.
Knowledge of banking operations, financial processes, and regulatory compliance frameworks.
Strong understanding of performance management systems, process mapping, and operational metrics.
Familiarity with digital transformation, automation tools, and business analytics platforms.
Awareness of service-level agreements (SLAs) and compliance monitoring procedures.

Skills and Competencies

Technical & Analytical Skills

Proven ability to analyze complex operational data and implement effective solutions.
Skilled in performance tracking, KPI development, and dashboard reporting.
Strong understanding of cost optimization and resource allocation strategies.
Competence in project management tools and continuous improvement software.

Leadership & Interpersonal Skills

Excellent leadership and people management abilities with experience leading cross-functional teams.
Exceptional communication, negotiation, and stakeholder management skills.
Strong problem-solving and decision-making capabilities.
Ability to perform effectively under pressure and manage multiple priorities.
Integrity, professionalism, and a proactive, solution-oriented mindset.

Experience Requirements

Minimum 5 years of experience in operations, process improvement, audit, or analytical roles,
with at least 3 years at a managerial level.
Proven experience implementing Lean or Six Sigma projects within a financial or operational environment.
Experience managing cross-functional teams, optimizing processes, and improving performance metrics.
Exposure to digital banking operations, data analytics, or business transformation initiatives is highly desirable.

📩 How to Apply

If you believe you meet the criteria above and are ready to make a meaningful impact, please submit your cover letter, detailed resume, and certificates/testimonials in a single PDF file, quoting the job title in the subject line, to:

📧 TZRecruitment@equitybank.co.tz

🗓️ Application Deadline: Monday, 1st December 2025

Only shortlisted candidates will be contacted.

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Head-of-Business-Excellence.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DOWNLOAD PDF HERE FOR MORE INFORMATION [/penci_button]

⚖️ Equal Opportunity Employer

Equity Bank Tanzania is an equal opportunity employer that celebrates diversity and inclusivity. We value the unique ideas, perspectives, and talents of every employee and are committed to fostering a supportive and empowering work environment.

🔐 Data Privacy Notice

By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data for recruitment and employment purposes in line with the Data Protection and Privacy Act, Cap 97 and the Bank’s Data Privacy Policy.

November 29, 2025 0 comments

Jobs

💼 Job Opportunity: 10 Cash Officer at Equity Bank Tanzania

by admin November 29, 2025

written by admin

💼 Job Opportunity: Cash Officer at Equity Bank Tanzania

Location: Across Tanzania Branches

Department: Operations

Reports to: Relationship Manager – Operations

Job Grade: Senior Officer / Assistant Manager

Number of Vacancies: 10

🏦 About Equity Bank Tanzania

Equity Bank Tanzania is one of the region’s leading financial institutions, committed to driving financial inclusion, operational excellence, and superior customer service. As part of Equity Group Holdings, we pride ourselves on empowering individuals and businesses through innovative financial solutions.

We are currently seeking qualified and motivated professionals to join our Operations Department as Cash Officers — key players in ensuring effective cash management, operational efficiency, and customer satisfaction across all branches.

🎯 Job Purpose

The Cash Officer is responsible for managing the branch’s cash operations, ensuring accurate handling, security, and reconciliation of all cash transactions. This role supports teller operations, oversees ATM cash management, and ensures compliance with the bank’s policies and regulatory standards.

The Cash Officer plays a crucial role in maintaining the integrity, accuracy, and efficiency of cash transactions while promoting a superior customer experience and upholding the bank’s reputation for operational excellence.

Key Duties and Responsibilities

A. Cash Operations Management

Ensure 100% compliance with the Bank’s policies, procedures, and regulatory guidelines.
Enforce AML (Anti-Money Laundering) and KYC (Know Your Customer) standards.
Monitor teller readiness at the start of day and ensure sufficient cash availability.
Act as custodian of reserve and intraday cash safes, ensuring strict access control.
Maintain teller cash limits and ensure branch-wide adherence to approved cash thresholds.
Manage cash ordering and repatriation processes efficiently and securely.

B. Cash Monitoring and Reconciliation

Track and monitor cash movements across physical holdings and general ledger (GL) entries.
Supervise teller operations, ATM cash loading, and intraday transactions.
Batch-proof teller work and reconcile discrepancies accurately.
Ensure zero cash differences are reported to the Cash Centre or the Bank of Tanzania (BOT).
Prepare accurate and timely cash reports and certificates.

C. ATM Management and Efficiency

Ensure ATM machines are replenished with clean, serviceable notes and remain fully functional.
Maintain 99.9% ATM uptime through proactive monitoring and coordination.
Supervise ATM balancing, cash replenishment, and troubleshooting procedures.

D. Staff Supervision and Productivity

Oversee teller performance and enhance productivity through set KPIs.
Conduct end-of-day teller cash confirmations and ensure accurate handovers.
Maintain teller box registers and ensure security of cash-related assets.
Champion staff training on cash handling, security procedures, and P&P compliance.

E. Customer Service & Cross-Selling

Ensure customer satisfaction levels exceed 95% through efficient cash service delivery.
Support deposit mobilization and cross-selling of banking products during cash interactions.
Uphold the Equity Bank brand image through professionalism and operational excellence.

F. Risk & Compliance Management

Adhere strictly to bank security and cash handling protocols.
Identify, investigate, and escalate suspicious or irregular transactions.
Maintain proper filing, documentation, and archiving of cash records.
Ensure full compliance with BOT, AML, and fraud prevention standards.

G. Other Responsibilities

Coordinate back-office cash activities.
Support audit processes and provide relevant documentation when required.
Perform any additional tasks assigned by the supervisor.

🎓 Qualifications

Bachelor’s degree in Finance, Banking, Accounting, Economics, Business Administration, or a related field.

Additional certifications in banking operations or financial services will be an added advantage.

🧠 Knowledge Requirements

Strong understanding of cash handling procedures, vault management, and cash balancing.
In-depth knowledge of banking operations, teller processes, and branch workflows.
Familiarity with core banking systems, cash reconciliation, and transaction processing tools.
Understanding of regulatory compliance, KYC, AML/CFT, and fraud prevention protocols.
Knowledge of currency authentication techniques (detecting counterfeit notes).
Awareness of core banking products and services — including savings, deposits, and loans.

Skills and Competencies

High level of accuracy and attention to detail in all cash transactions.
Excellent numerical, analytical, and reconciliation skills.
Proficiency in teller systems, cash counters, and banking automation tools.
Ability to identify and handle unusual or suspicious transactions.
Strong organizational and time management skills.
Excellent communication and customer service abilities.
Integrity, confidentiality, and ethical conduct at all times.
Problem-solving and decision-making skills in resolving transaction discrepancies.
Team-oriented mindset with the ability to perform under pressure.

🧾 Experience Requirements

1–3 years of experience as a Teller, Cashier, Cash Officer, or similar banking role.
Proven experience in cash handling, balancing, and cash reconciliation.
Previous experience in branch operations or customer-facing banking roles.
Experience in high-volume cash environments will be an added advantage.

📩 How to Apply

If you believe you have the skills and experience to meet the above criteria, please submit your:

Application cover letter
Detailed resume
Copies of relevant certificates and testimonials

Combine these documents into a single PDF file and send to:

📧 TZRecruitment@equitybank.co.tz

Only shortlisted candidates will be contacted.

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Cash-Officer.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]CLICK HERE TO DOWNLOAD PDF FOR MORE INFORMATION[/penci_button]

⚖️ Equal Opportunity Employer

Equity Bank Tanzania is an equal opportunity employer. We value diversity, innovation, and inclusion in our workplace. All qualified candidates are encouraged to apply regardless of gender, age, background, or disability.

🔐 Data Privacy Notice

By applying, you consent to Equity Bank Tanzania Limited collecting and processing your personal data strictly for recruitment and employment purposes, in accordance with the Data Protection and Privacy Act, Cap 97 and the Bank’s Data Privacy Policy. Your information will be treated with the highest confidentiality and shared only when legally required.

November 29, 2025 0 comments

Jobs

Job Opportunity: 10 Relationship Manager – Operations & Customer Experience at Equity Bank Tanzania

by admin November 29, 2025

written by admin

Job Opportunity: Relationship Manager – Operations & Customer Experience at Equity Bank Tanzania

Location: Across Branches in Tanzania

Department: Operations

Reports to: Business Growth & Development Manager

Job Grade: Assistant Manager / Manager

Number of Vacancies: 10

🏦 About Equity Bank Tanzania

Equity Bank Tanzania is one of East Africa’s most dynamic and fast-growing financial institutions, committed to transforming lives and enabling financial inclusion across all sectors. As part of the Equity Group, we empower our teams to deliver top-tier banking services and create exceptional customer experiences through innovation, operational excellence, and integrity.

We are looking for Relationship Managers – Operations & Customer Experience to lead branch operations, service delivery, and customer satisfaction initiatives.

Job Purpose

The Relationship Manager – Operations & Customer Experience will lead daily branch operations and ensure consistent delivery of outstanding customer service. The role focuses on operational efficiency, staff management, cash control, compliance, and customer relationship management.

You’ll be responsible for ensuring the branch operates smoothly, adheres to all regulatory standards, and meets performance targets while delivering superior customer experiences.

Key Responsibilities

A. Branch Operations Leadership & Execution

Provide hands-on leadership in managing branch operations and workflows.
Ensure all operational activities comply with bank policies, procedures, and BOT (Bank of Tanzania) guidelines.
Oversee day-to-day operations including service desk, teller activities, vault management, and reconciliation processes.
Prepare and submit accurate branch operational reports and returns on time.

B. Cash & Asset Control

Enforce daily vault and teller cash limits to ensure safety and compliance.
Supervise ATM replenishment, ensuring uptime and cash sufficiency.
Monitor teller shortages/overages and ensure timely reconciliation.
Oversee branch physical security and access control for vaults and secure areas.

C. Staff Productivity & Conduct

Conduct regular performance appraisals and maintain individual scorecards.
Provide coaching, mentorship, and on-the-job training to enhance team performance.
Ensure operational discipline and address staff performance or conduct issues in line with HR policy.

D. Customer Experience & Relationship Management

Champion Customer Service Charter adherence across all branch touchpoints.
Manage and resolve customer complaints promptly to ensure satisfaction.
Maintain complaint resolution registers, follow-up logs, and VIP customer experience trackers.
Lead service recovery efforts in case of service failures and ensure brand excellence in all customer interactions.

E. Business & Service Performance Reporting

Track and report key performance indicators, including:
- Service turnaround times (TATs)
- Customer experience ratings (NPS/CSAT)
- Staff productivity metrics
- ATM uptime and operational efficiency
Implement and follow up on branch-level service improvement action plans.

Qualifications

Bachelor’s degree in Finance, Banking, Accounting, Economics, Business Administration, or a related field.

Knowledge Requirements

Comprehensive understanding of banking operations, branch processes, and service delivery frameworks.
In-depth knowledge of customer experience management, service quality, and customer journey mapping.
Familiarity with KYC, AML/CFT, risk management, and consumer protection guidelines.
Experience working with digital banking systems, CRM platforms, and service improvement tools.
Understanding of performance metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and TATs.

Skills and Competencies

Technical & Operational Skills

Ability to streamline branch operations and improve process efficiency.
Skilled in analyzing data, identifying service gaps, and implementing solutions.
Experience setting up and monitoring service standards and performance KPIs.
Strong reporting and analytical skills.
Proficient in complaint management, escalation handling, and service recovery.

Leadership & Interpersonal Skills

Excellent communication, coaching, and team management skills.
Strong customer-centric mindset with the ability to foster long-term relationships.
Effective problem-solving and decision-making abilities.
High emotional intelligence, organizational discipline, and strategic thinking.
Ability to collaborate across operations, compliance, risk, and customer service departments.

Experience Requirements

3–5 years of experience in banking operations, customer experience management, or service quality.
Proven track record in managing branch operations and staff performance.
Experience in relationship management, service recovery, and process improvement.
Exposure to digital and omnichannel banking environments is an added advantage.

📩 How to Apply

If you meet the above qualifications and are passionate about customer service excellence, send your application letter, CV, and copies of relevant certificates in a single PDF file, quoting the job title in the subject line, to:

📧 TZRecruitment@equitybank.co.tz

Only shortlisted candidates will be contacted.

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/RM-Operations-Customer-Experience.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DOWNLOAD PDF HERE FOR MORE INFORMATION[/penci_button]

⚖️ Equal Opportunity Employer

Equity Bank Tanzania is an equal opportunity employer that values diversity, inclusion, and innovation. We welcome applications from all qualified individuals, regardless of gender, age, disability, or background.

🔐 Data Privacy Notice

By submitting your application, you consent to Equity Bank Tanzania Limited processing your personal data strictly for recruitment purposes, in accordance with the Data Protection and Privacy Act, Cap 97 and the Bank’s Data Privacy Policy.

November 29, 2025 0 comments

Jobs

Job Vacancy: 10 Relationship Officer – Operations at Equity Bank Tanzania

by admin November 29, 2025

written by admin

Job Vacancy: 10 Relationship Officer – Operations at Equity Bank Tanzania

Location: Various Branches Across Tanzania

Department: Operations

Reports to: Relationship Manager – Operations

Job Grade: Officer / Senior Officer

Number of Positions: 10

About the Role

Equity Bank Tanzania is seeking talented, motivated, and customer-focused professionals to join our team as Relationship Officers – Operations. This role is ideal for individuals passionate about delivering outstanding customer experiences, ensuring operational efficiency, and supporting the bank’s growth through cross-selling and customer relationship management.

The successful candidates will be responsible for both front-office and back-office operations, ensuring smooth daily transactions, compliance with policies, and the highest standards of customer service.

Basic Purpose

The Relationship Officer – Operations is responsible for ensuring operational excellence within the branch by managing transactions accurately, supporting customers effectively, and promoting the bank’s products and services through professional interactions.

This role is crucial in maintaining a positive customer experience, ensuring compliance with internal controls, and contributing to the overall growth and profitability of the branch.

Main Duties and Responsibilities

1. Customer Relationship Management

Develop and maintain strong relationships with institutional clients, corporate customers, and project-related clientele.
Understand customer needs, provide personalized solutions, and identify cross-selling and upselling opportunities.
Serve as the first point of contact for customers, ensuring a positive and professional experience at all times.

2. Transaction Handling & Cash Operations

Accurately dispense and receive physical cash and other financial instruments, including foreign currency.
Maintain 100% compliance with the bank’s cash management policies and procedures.
Ensure all customer transactions are accurate, complete, and processed efficiently.
Perform transaction reconciliations and manage cash float balances responsibly.

3. Compliance & Risk Management

Strictly adhere to AML (Anti-Money Laundering), KYC (Know Your Customer), and BOT (Bank of Tanzania) prudential guidelines.
Monitor and report operational risks, suspicious activities, or process deviations promptly.
Maintain meticulous transaction and compliance records in accordance with the bank’s operational standards.

4. Sales & Business Growth

Actively promote Equity Bank products and services through direct customer interactions.
Identify customer needs and refer them to relevant banking solutions (loans, accounts, digital banking, etc.).
Support branch sales targets by building long-term customer loyalty and trust.

5. Operational Excellence

Ensure adherence to internal policies, standard operating procedures (SOPs), and quality standards.
Contribute to continuous process improvement initiatives to enhance branch performance and service delivery.
Collaborate with colleagues to ensure seamless branch operations and customer satisfaction.

6. Other Duties

Perform any other tasks as assigned by your supervisor in line with departmental goals.

Qualification Requirements

Bachelor’s Degree in Business Administration, Banking & Finance, Accounting, Economics, or any related field.
Additional certifications in banking operations, customer service, or financial services will be an added advantage.

Technical Knowledge & Skills

Strong understanding of banking products, operational procedures, and regulatory frameworks.
Proficiency in core banking systems and digital banking platforms.
Competence in handling operational functions, including:
- Account opening and maintenance
- Cash management and reconciliation
- Compliance and documentation checks
Excellent computer literacy – especially in MS Word, Excel, and Outlook.

Work Experience

1–3 years of experience in banking operations, customer service, or relationship management.
Prior experience in branch operations, account handling, or financial transaction processing preferred.
Proven ability to meet service quality standards and maintain compliance with operational controls.

📩 How to Apply

If you meet the qualifications and are ready to contribute to our continued success, submit your cover letter, CV, and copies of relevant certificates in a single PDF file, quoting the Job Title (Relationship Officer – Operations) in the subject line, to:

📧 TZRecruitment@equitybank.co.tz

Deadline: Tuesday, 29th November 2025

Only shortlisted candidates will be contacted.

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Realtionship-Officer-Operations-Tellers-.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DOWNLOAD PDF HERE FOR MORE INFORMATION[/penci_button]

Equal Opportunity & Data Privacy

Equity Bank Tanzania is an equal opportunity employer. We value diversity and encourage applications from individuals of all backgrounds.

By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data for recruitment purposes in compliance with the Data Protection and Privacy Act, Cap 97 and the Bank’s Data Privacy Policy. Your personal information will be handled with the highest level of confidentiality.

November 29, 2025 0 comments

Jobs

Job Opportunity: Relationship Officer – Customer Experience (10) at Equity Bank Tanzania

by admin November 29, 2025

written by admin

Job Opportunity: Relationship Officer – Customer Experience at Equity Bank Tanzania

Are you passionate about delivering exceptional customer service and building strong client relationships? Equity Bank Tanzania is hiring Relationship Officers – Customer Experience to join our dynamic Operations Department.

If you are a proactive, service-oriented professional with a passion for excellence, this is your opportunity to contribute to one of East Africa’s leading financial institutions.

💼 Job Details

Position Title: Relationship Officer – Customer Experience

Department: Operations

Job Grade: Officer / Senior Officer

Reports to: Relationship Manager – Operations & Customer Experience

Number of Vacancies: 10

Location: Branch network, Tanzania

Job Purpose

To drive business growth across all customer segments, ensure exceptional service delivery, and maintain operational efficiency at the branch level. The Relationship Officer will play a key role in enhancing customer experience, building client loyalty, and supporting the branch in achieving its balance sheet objectives.

Key Responsibilities

1. Customer Onboarding & Relationship Management

Support the branch onboarding desk to ensure a seamless and professional customer experience.
Deliver timely and high-quality service to achieve customer satisfaction.
Collect feedback from customers and suggest actionable improvements.

2. Service Excellence & Sales Promotion

Proactively identify customer needs and promote relevant banking products and services.
Ensure adherence to service standards as the first point of contact between the bank and the customer.
Maintain accuracy and efficiency in account opening and documentation.

3. Compliance & Risk Management

Adhere strictly to KYC and AML guidelines.
Ensure all branch transactions are verified for accuracy and compliance.
Identify and escalate potential fraud or operational risks.

4. Documentation & Record Keeping

Maintain meticulous records and filing systems according to the bank’s standard operating procedures.
Ensure customer account documents are well-organized and retrievable for audit and compliance purposes.

5. Service Monitoring & Process Improvement

Monitor service delivery performance using metrics such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction).
Collaborate with team members to resolve service challenges and enhance customer satisfaction.

6. Other Duties

Perform any additional responsibilities as assigned by the supervisor or branch manager.

🎓 Qualifications

Bachelor’s degree in Finance, Banking, Accounting, Economics, Business Administration, or a related discipline.

Knowledge Requirements

Deep understanding of customer experience principles, service standards, and customer journey mapping.
Sound knowledge of banking products and services, including deposits, loans, and digital banking.
Familiarity with branch operations, front-office processes, and consumer protection guidelines.
Awareness of KYC, AML/CFT, and regulatory compliance frameworks.
Understanding of complaint management, service recovery, and escalation processes.
Knowledge of customer satisfaction metrics like NPS, CSAT, and turnaround times.
Basic grasp of risk management and operational control processes.

Skills and Competencies

Strong interpersonal and communication skills.
Excellent customer service and relationship management abilities.
Proficiency in using CRM systems, digital banking tools, and service tracking platforms.
Analytical skills for interpreting customer feedback and identifying improvement opportunities.
Ability to cross-sell and promote banking solutions based on client needs.
Strong organizational, problem-solving, and time management skills.
Emotional intelligence and empathy in customer interactions.
Ability to perform effectively under pressure and in a fast-paced environment.
A collaborative, team-oriented approach to work.

Experience Requirements

1–3 years of experience in customer service, relationship management, or branch operations.
Proven experience in resolving customer concerns and improving service delivery.
Experience handling customer complaints and front-office banking activities.
Demonstrated ability to deliver high customer satisfaction and operational excellence.

How to Apply

If you believe you have the qualifications and experience to excel in this role, submit your application letter, detailed resume, and copies of certificates in a single PDF file, quoting the job title in the subject line, to:

📩 TZRecruitment@equitybank.co.tz

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Realtionship-Officer-Customer-Experience.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DOWNLOAD PDF HERE FOR MORE INFORMATION[/penci_button]

November 29, 2025 0 comments

Jobs

Job Opportunity: Quality Assurance Manager (10) at Equity Bank Tanzania

by admin November 29, 2025

written by admin

Job Opportunity: Quality Assurance Manager (10) at Equity Bank Tanzania

Are you passionate about operational excellence, risk management, and customer experience? Equity Bank Tanzania is looking for dedicated professionals to join our Operations Department as Quality Assurance Managers. This is your chance to be part of a dynamic and innovative team that drives sustainable growth across our nationwide branch network.

💼 Job Title:

Quality Assurance Manager

Department: Operations

Reports to: Business Growth & Development Manager

Job Grade: Assistant Manager/Manager

Number of Positions: 10

🏦 Basic Purpose of the Role

The Quality Assurance Manager plays a critical role in ensuring operational efficiency, compliance, and service quality across all branches. The role focuses on strengthening internal controls, improving portfolio quality, supporting credit management, and upholding customer experience standards — driving Equity Bank’s vision of excellence in banking services.

Key Responsibilities

A. Operational Compliance & Risk Oversight

Conduct reviews to ensure adherence to bank policies, AML/KYC, and BOT guidelines.
Perform branch control checks including vault, cash, and KYC documentation.
Validate operational reports and monitor exceptions or policy breaches.
Ensure proper record management and data integrity across systems.

B. Audit & Compliance Assurance

Follow up on internal and external audit findings to ensure timely closure.
Conduct risk-based thematic reviews and prevent repeat compliance issues.

C. Credit Documentation & Portfolio Oversight

Review credit files for completeness and accuracy.
Verify collateral and insurance documentation.
Monitor early delinquency trends and advise on remedial actions.

D. Customer Experience Governance

Track customer complaints, service metrics, and Net Promoter Scores (NPS).
Recommend service recovery and improvement strategies.

E. Reporting & Performance Management

Prepare monthly Quality Assurance Reports covering compliance, service quality, and risk trends.
Coordinate performance improvement plans across branches.

🎓 Qualifications and Experience

Education:

Bachelor’s degree in Finance, Banking, Accounting, Business Administration, or a related field.

Experience:

3–7 years in banking operations, risk, audit, or quality assurance.
Proven track record in process improvement, internal audit, or QA assessments.
Supervisory or team leadership experience is an added advantage.

Required Knowledge and Skills

Strong understanding of banking operations, risk management, and compliance frameworks.
Familiarity with AML/CFT regulations, KYC standards, and BOT/CBK guidelines.
Knowledge of ISO, Six Sigma, or TQM frameworks.
Excellent analytical, problem-solving, and communication skills.
Ability to influence teams and drive quality improvements under pressure.

Regulatory Knowledge

Deep understanding of banking laws and risk management policies.
Knowledge of credit, AML, and KYC regulations.

📧 How to Apply

If you meet the qualifications and are ready to make an impact, send your application letter, CV, and academic certificates in a single PDF file, quoting the job title, to:

📩 TZRecruitment@equitybank.co.tz

[penci_button link=”https://assengaonline.com/wp-content/uploads/2025/11/Quality-Assurance-Manager.pdf” icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]DWONLOAD PDF HERE FOR MORE INFORMATION[/penci_button]

November 29, 2025 0 comments