Job Opportunity: Quality Assurance Manager (10) at Equity Bank Tanzania
Are you passionate about operational excellence, risk management, and customer experience? Equity Bank Tanzania is looking for dedicated professionals to join our Operations Department as Quality Assurance Managers. This is your chance to be part of a dynamic and innovative team that drives sustainable growth across our nationwide branch network.
💼 Job Title:
Quality Assurance Manager
Department: Operations
Reports to: Business Growth & Development Manager
Job Grade: Assistant Manager/Manager
Number of Positions: 10
🏦 Basic Purpose of the Role
The Quality Assurance Manager plays a critical role in ensuring operational efficiency, compliance, and service quality across all branches. The role focuses on strengthening internal controls, improving portfolio quality, supporting credit management, and upholding customer experience standards — driving Equity Bank’s vision of excellence in banking services.
Key Responsibilities
A. Operational Compliance & Risk Oversight
Conduct reviews to ensure adherence to bank policies, AML/KYC, and BOT guidelines.
Perform branch control checks including vault, cash, and KYC documentation.
Validate operational reports and monitor exceptions or policy breaches.
Ensure proper record management and data integrity across systems.
B. Audit & Compliance Assurance
Follow up on internal and external audit findings to ensure timely closure.
Conduct risk-based thematic reviews and prevent repeat compliance issues.
C. Credit Documentation & Portfolio Oversight
Review credit files for completeness and accuracy.
Verify collateral and insurance documentation.
Monitor early delinquency trends and advise on remedial actions.
D. Customer Experience Governance
Track customer complaints, service metrics, and Net Promoter Scores (NPS).
Recommend service recovery and improvement strategies.
E. Reporting & Performance Management
Prepare monthly Quality Assurance Reports covering compliance, service quality, and risk trends.
Coordinate performance improvement plans across branches.
🎓 Qualifications and Experience
Education:
Bachelor’s degree in Finance, Banking, Accounting, Business Administration, or a related field.
Experience:
3–7 years in banking operations, risk, audit, or quality assurance.
Proven track record in process improvement, internal audit, or QA assessments.
Supervisory or team leadership experience is an added advantage.
Required Knowledge and Skills
Strong understanding of banking operations, risk management, and compliance frameworks.
Familiarity with AML/CFT regulations, KYC standards, and BOT/CBK guidelines.
Knowledge of ISO, Six Sigma, or TQM frameworks.
Excellent analytical, problem-solving, and communication skills.
Ability to influence teams and drive quality improvements under pressure.
Regulatory Knowledge
Deep understanding of banking laws and risk management policies.
Knowledge of credit, AML, and KYC regulations.
📧 How to Apply
If you meet the qualifications and are ready to make an impact, send your application letter, CV, and academic certificates in a single PDF file, quoting the job title, to:
📩 TZRecruitment@equitybank.co.tz
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