Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023



Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023

Job Purpose: Effectively carry out Visa, ATM, cards, Mobile Banking & Internet Banking operations.


Key Responsibilities/Tasks


  • Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
  • Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
  • Manage prepaid Visa and MasterCard.
  • Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
  • Store and maintain all documents/forms appropriately.
  • Posting/authorizing card related entries and mobile banking/internet related entries
  • Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
  • Ensure ageing items in all reconciliations are handled expeditiously.
  • Participate and support all ABC related projects.



  • Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products

Customer Service:

  • Attend to customer/branch queries/complaints related to alternate channels


Risk Management:

  • Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
  • Ensure effective adoption and utilization of risk management tools
  • Drive remediation of risk management exceptions identified during audit or risk reviews
  • Promote risk management culture

Audit Compliance:

  • Respond to Audit (Internal and External) queries related to ABC

Regulatory Compliance:

  • Implement and comply to all regulatory guidelines


  • Provide performance reports to Manager ABC eg. Sales reports
  • Work in liaison with ICT to ensure system uptime to support business and channel availability
  • Performa nay other duty as may be assigned by the immediate supervisor from time to time.

Skills, Knowledge and Abilities

  •  Knowledge on Microsoft Applications
  • Analytical skills
  •  Report writing skills
  • Communication skills
  • Problem Solving Skills

Academic / Professional Qualifications

  • Bachelor’s degree in Business Administration, Banking, Finance or related field

Working Experience Required

  • A minimum of 1 years working experience at Officer level



Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More