Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023

Alternate Channels Officer Job at l&M Bank Tanzania Limited

Alternate Channels Officer Job at l&M Bank Tanzania Limited May, 2023

Job Purpose: Effectively carry out Visa, ATM, cards, Mobile Banking & Internet Banking operations.

Key Responsibilities/Tasks

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  • Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
  • Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
  • Manage prepaid Visa and MasterCard.
  • Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
  • Store and maintain all documents/forms appropriately.
  • Posting/authorizing card related entries and mobile banking/internet related entries
  • Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
  • Ensure ageing items in all reconciliations are handled expeditiously.
  • Participate and support all ABC related projects.


  • Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products

Customer Service:

  • Attend to customer/branch queries/complaints related to alternate channels

Risk Management:

  • Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
  • Ensure effective adoption and utilization of risk management tools
  • Drive remediation of risk management exceptions identified during audit or risk reviews
  • Promote risk management culture

Audit Compliance:

  • Respond to Audit (Internal and External) queries related to ABC

Regulatory Compliance:

  • Implement and comply to all regulatory guidelines


  • Provide performance reports to Manager ABC eg. Sales reports
  • Work in liaison with ICT to ensure system uptime to support business and channel availability
  • Performa nay other duty as may be assigned by the immediate supervisor from time to time.

Skills, Knowledge and Abilities

  •  Knowledge on Microsoft Applications
  • Analytical skills
  •  Report writing skills
  • Communication skills
  • Problem Solving Skills

Academic / Professional Qualifications

  • Bachelor’s degree in Business Administration, Banking, Finance or related field

Working Experience Required

  • A minimum of 1 years working experience at Officer level


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