School Receptionist/ School Assistant Outstanding Solutions Limited Tanzania

School Receptionist/ School Assistant
School Receptionist/ School Assistant at Outstanding Solutions Limited Tanzania November, 2023
Job Overview
Outstanding Solutions
Arusha

Outstanding Solutions
Outstanding Solutions Ltd is a hospitality consultancy company, incorporated in the United Republic of Tanzania
Description
Outstanding Solutions Ltd on behalf of our Client we are looking for a School receptionist/ School Assistant. Does this spark your interest? Please find the details below and apply via jobs@outstandingsolutionstz.com

Position: School Receptionist
Location: USA River, Arusha
Contract Type: Full Time
Contract Duration: 1 year
Line Manager: Head Teacher
Working Hours: 07:30-17:30, Monday to Friday and some Saturdays

Role Summary
The main purpose of a School Receptionist/ School assistant is to be the main point of customer contact between parents and the school.

Responsibilities

• Greet and welcome visitors, students, and parents in a friendly and professional manner.
• Answer and direct incoming calls to the appropriate personnel or department.
• Manage the front desk area, ensuring it is tidy, organized, and well-maintained.
• Maintain a comprehensive knowledge of the academy’s programs, services, and activities to
• provide accurate information to visitors.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Assist with scheduling appointments and managing calendars for faculty and staff.
• Register new students and maintain updated student records in the database.
• Coordinate with various departments to ensure smooth communication and operations.
• Provide administrative support, including typing, filing, and data entry tasks.
• Handle general inquiries and address concerns or complaints professionally and promptly.

KPIs

• Average wait time for visitors at the front desk.
• Number of successfully routed calls to the correct personnel or department.
• Accuracy and completeness of student records and registration information.
• Customer satisfaction ratings based on feedback from visitors, parents, and staff.
• Timeliness and effectiveness in providing administrative support to faculty and staff.

Qualifications

• High school diploma or equivalent; additional education or certification in office
• administration is a plus.
• Proven experience as a receptionist or in a related customer service role.
• Exceptional communication skills, both verbal and written, with a courteous and professional demeanour.
• Fluency in written and spoken English and Kiswahili
• Strong organizational skills and the ability to multitask efficiently.
• Proficiency in using office equipment such as phone systems, computers, and printers.
• Familiarity with office software (e.g., Microsoft Office Suite) and the ability to learn new software quickly.
• A proactive and helpful attitude, with the ability to work both independently and as part of a team.
• Strong attention to detail to ensure accurate data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to adapt to changing priorities and a dynamic work environment

MODE OF APPLICATION
Deadline: 20th November 2023
To apply for this job email your details to: jobs@outstandingsolutionstz.com