Head of Information Technology at DP World Tanzania

DP World · Dar es Salaam, Tanzania ·

About the job

Job Function:

This position responsible for planning, design, implementation and maintenance of the Port’s information technology (IT) systems, including local and county-wide wide area networks, application and data servers, workstations, communications systems ciber security protection and backup solutions, user training and helpdesk support.

Ensure that Information Technology standards, procedures and processes are developed, implemented and maintained, in order to guarantee the functioning and sustainability of Dar es Salaam port.

Key Requirements:

  • Leads development and implementation processes for the organization’s IT systems and department.
  • Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
  • Ensure system availability for Dar es Salaam terminal, and 24/7 support of production system services to ensure the highest standards of availability, resilience, integrity and performance required for TOS application (Zodiac CT & GC), CCS & auxiliary systems like VMT/HHT, RFID, OCR, Web Portals, Weight Scale, TRA (Revenue Authority), TANCIS (Customs), Bank Integrations
  • Experience in implementing Gate Automation and PDS Integration.
  • Translating high-level demands into detailed requirements and collaborating with Group Technology to implement them effectively.
  • First line to fix problems with the TOS, eg. when TOS is down the whole terminal is down which is a huge business risk; and related end-points, Integration –API.
  • Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
  • Manages all internal IT hardware & software requirements.
  • Plan maintenance schedules. (OS, Firewall, Antivirus updates, Backup of all systems).
  • Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
  • Oversees security of systems, networks, and enterprise information.
  • Ensure for all new project and system change requests, that a thorough risk assessment is conducted to determine the interdependencies between projects and the impact proposed changes may have on seemingly unrelated processes and systems.
  • Facilitates IT security audits or investigations devise plans to address open audit action items.
  • Perform Disaster Recovery (DR) drill and ensure that the application is functioning properly during any catastrophic event. Develops and maintains relationships with external IT vendors and service providers.
  • Coordinates multisite IT systems via enterprise resource planning (ERP).
  • Manage the team and material resources, aiming to ensure the availability of network services used throughout the company, through the definition of data security policies and operational contingency;
  • Manage the deployment and execution of new technologies


  • The quality capturing and collating of business requirements to ensure that Group Technology (or other service providers) deliver on what Operating Company/site wants and requires.
  • Systems performance and quality is aligned to the agreed SLAs between the business and Group Technology / other vendors.
  • Creation and maintenance of a portfolio of technology projects for relevant Operating Company/Site.
  • Continuous review of the project portfolio and proactive managing of all lagging projects have contingency and solutions.


  • Implement people capacity plans in line with performance objectives.
  • Manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
  • Contribute to an engaging, enabling, and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to Our Principles.

Qualifications required:

  • Degree in Computer Science, Information Technology, Information System or other relevant IT academic qualifications.
  • Masters level will be an added advantage

Skills & Experience Required:

  • At least 5 years operational leadership / subject matter experience.
  • 3 – 6 years of experience in managing relationships with internal business/functional customers.
  • Business partnering and process and technology experience would prove to be ideal.
  • Ports & terminals and/or Supply Chain Management experience desirable.
  • ZODIAC | Navis | Sparcs Systems

Technical Competencies:

  • Proficient IT governance and business knowledge and / or skill.
  • Proficient IT knowledge and / or skill.
  • Proficient IT procurement and asset management knowledge and / or skill.
  • Proficient IT support knowledge and / or skill.
  • Proficient IT systems knowledge and / or skill.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


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