Microfinance Operations Manager Job Vacancy at Mend East Africa Limited – Dar es Salaam, Tanzania
Mend East Africa Limited is recruiting a qualified Microfinance Operations Manager on behalf of its client, a Microfinance Institution in Dar es Salaam, Tanzania.
This is an excellent opportunity for experienced professionals in banking, microfinance, lending operations, branch management, risk management, and financial services leadership. The successful candidate will provide strategic and operational leadership to drive sustainable business growth, portfolio quality, profitability, compliance, and exceptional customer experience.
Job Details
Job Title: Microfinance Operations Manager
Recruiting Company: Mend East Africa Limited
Industry: Microfinance / Financial Services
Department: Operations
Reports To: Chief Executive Officer
Location: Dar es Salaam, Tanzania
Job Purpose
The Microfinance Operations Manager will be responsible for providing strategic and operational leadership to the company’s microfinance business.
The role focuses on driving:
- Sustainable business growth
- Operational excellence
- High-quality loan portfolios
- Profitability
- Excellent customer experience
- Regulatory compliance
The successful candidate will oversee key business areas, including lending operations, branch performance, customer service, insurance services, collections, operational risk, compliance, and staff performance.
Key Responsibilities
1. Business Growth and Portfolio Development
The Microfinance Operations Manager will:
- Develop and implement operational strategies to drive loan portfolio growth.
- Support customer acquisition and business expansion.
- Explore new market segments and business opportunities.
- Support the rollout of new financial products.
- Ensure the organization meets its growth and portfolio targets.
2. Lending Operations and Credit Management
Key responsibilities include overseeing the entire credit process, including:
- Loan appraisal
- Credit approval
- Loan disbursement
- Loan recovery and collections
The successful candidate will also:
- Ensure efficient turnaround times.
- Maintain strong portfolio quality.
- Oversee lending performance.
- Support the effective use of digital lending platforms.
3. Branch Operations and Service Delivery
The Microfinance Operations Manager will oversee daily branch and service center operations.
Responsibilities include:
- Ensuring consistent implementation of company policies and procedures.
- Managing branch operational performance.
- Enforcing cash and security controls.
- Conducting regular branch and site visits.
- Supporting branch and service center expansion strategies.
4. Customer Experience and Financial Inclusion
The successful candidate will help build and maintain a strong customer-centric culture.
Key duties include:
- Ensuring smooth customer onboarding.
- Managing and resolving escalated customer complaints promptly.
- Monitoring customer satisfaction and service performance.
- Promoting financial literacy initiatives.
- Supporting exceptional customer experiences across the organization.
Risk Management and Regulatory Compliance
The Microfinance Operations Manager will ensure that business operations comply with applicable regulations and internal policies.
Responsibilities include ensuring adherence to:
- Bank of Tanzania Microfinance Regulations
- AML/CFT requirements
- KYC rules
- Consumer protection guidelines
- Internal control policies
The successful candidate will also support strong operational risk management practices throughout the organization.
Financial and Operational Performance
The role will involve monitoring and improving the financial and operational performance of the microfinance business.
Key responsibilities include:
- Managing departmental budgets.
- Optimizing the use of company resources.
- Monitoring branch profitability and operational costs.
- Tracking operational performance.
- Preparing operational reports for Management and the Board.
People Leadership and Staff Management
The Microfinance Operations Manager will lead and develop high-performing teams.
Responsibilities include:
- Recruiting and leading staff.
- Mentoring and coaching employees.
- Setting clear performance objectives.
- Conducting staff performance reviews.
- Promoting accountability.
- Supporting continuous professional development.
Stakeholder Management
The successful candidate will build and maintain strong relationships with key stakeholders, including:
- Regulators
- Business partners
- Service providers
The role also requires close collaboration with internal departments such as:
- Finance
- Credit
- Risk
- Information Technology (IT)
- Business Development
Qualifications and Experience
Education Requirements
Applicants should have a Bachelor’s Degree in one of the following fields:
- Business Administration
- Banking
- Finance
- Accounting
- Economics
- Other related fields
A Master’s Degree or professional certifications in areas such as:
- Banking
- Risk Management
- Project Management
will be considered an added advantage.
Experience Requirements
Applicants must have:
- At least 6 years of experience in banking, microfinance, or financial services.
- A minimum of 3 years of management experience overseeing lending operations or branch operations.
Added Advantage
Additional advantages include experience in:
- Multi-branch expansion
- Individual lending methodologies
- MSME lending
- Group lending methodologies
- Digital lending platforms
- Loan Management Systems
Core Competencies
The ideal candidate should demonstrate strong expertise in:
- Microfinance Operations
- Credit Appraisal
- Portfolio Management
- Bank of Tanzania Regulations
- Branch Operations and Expansion
- Risk Management
- AML/CFT Compliance
- Strategic and Financial Planning
- Digital Lending Platforms
How to Apply
Interested and qualified candidates should submit the following documents:
- Application Letter
- Updated Curriculum Vitae (CV)
Applications should be sent directly via email to:
Email: info@mend-ea.co.tz
📍 Job Location: Dar es Salaam, Tanzania
Applicants are encouraged to ensure that their qualifications, experience, and professional skills match the requirements of the position before submitting their applications.
