Card Operations Manager at I&M Bank (T) Limited
Job Purpose
Manager Card Operations of Banks/’s card products in line with the Bank’s overall strategy.
Key Responsibilities/Tasks
Operations:
- ·      Process Card related transactions e.g. such as verification in the core banking and related systems.
- ·      Manage Visa card settlement (locals and internationals) and mobile banking related transactions
- ·      Manage prepaid Visa (MasterCard)
- ·      Liaise with relevant vendors in resolving as cards and issues.
- ·      Manage card ordering process e.g. upload of card data, receiving from vendors and dispatching to branches
Compliance:
- ·      Ensure effective implementation of Bank’s operations, procedures and policies regarding card products
Customer Service:
- ·      Attend to customer/branch queries/complaints related to alternate channels
Risk Management:
- ·      Coordinate the review of risk control self-assessments (RCSA) for cards in liaise with Senior Manager Centralized Operations and Head of Risk and perform monthly and quarterly testing of indicator (KRI), RCSA process.
- ·      Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
- ·      Ensure effective adoption and utilization of risk management tools
- ·      Drive remediation of risk management exceptions identified during audit or risk reviews
- ·      Promote risk management culture
Audit Compliance:
- ·      Respond to Audit (internal and external) queries related to alternate channels
Regulatory Compliance:
- ·      Manage regulators’ queries related to alternate channels in coordination with branches
Administration:
- ·      Provide management reports to senior management for board updates e.g. sales and performance reports in regard to products under card
- ·      Work in liaison with ICT to ensure system uptime to support business and availability
- ·      Support the head of operations in preparing ABC related budget for board approval by providing inputs
- ·      In charge of overall card staff management e.g. day to day supervision, leave management, training, mentoring, coaching, performance appraisal etc. within the unit
- ·      Perform any other duties as may be assigned by the immediate supervisor from time to time
Skills, Knowledge and Abilities
- ·      Analytical skills
- ·      Presentation skills
- ·      Knowledge in Microsoft applications
- ·      Communication skills
- ·      Interpersonal skills
Academic / Professional Qualifications
·    Bachelor’s degree in business administration or any other related field
Working Experience Required
·      A minimum of 5years of working experience at Manager/Senior Officer level
[penci_button link=”https://imbank.bamboohr.com/careers/576″ icon=”fa fa-address-book” icon_position=”left” align=”center” full=”1″ size=”large”]APPLKY HERE[/penci_button]
