Customer Service Representative at GSM Group Of Companies 

Job Description

We are seeking enthusiastic and customer-oriented individuals to join our team as Call Center Representatives. As a representative, you will be the first point of contact for our customers, providing exceptional service through inbound and outbound calls. You’ll assist customers with inquiries, resolve issues, and promote products/services while maintaining a positive and professional attitude.

Responsibilities:

  • Handle incoming calls, emails, and chats promptly and professionally.
  • Identify customer needs, clarify information, and provide solutions or alternatives.
  • Ensure customer satisfaction by delivering exceptional service.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.

Requirements

  • Excellent communication and interpersonal skills.
  • Customer-focused attitude and ability to adapt/respond to different types of characters.
  • Strong phone handling and active listening skills.
  • Ability to multitask, priotize, and manage time effectively.
  • Bachelor’s in business administration or relevant field.
  • Previous experience in a customer service role or call center is a plus.

How to Apply:

Send your resume and cover letter to a.hashamkhan@gnmindustry.co.tz with the subject line: “Call Center Representative”.

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