Control Room Agent – Dar es Salaam at Cartrack

Job Summary

Do you take ownership, embrace challenges, and love problem-solving? If you are a customer service superstar, we’d like to meet you!

Cartrack is one of the largest vehicle telematics companies globally with over 1.5 million active users. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating an entrepreneurial start-up culture.

Responsibilities;

  • Respond to incoming events from tracking units by contacting clients to confirm or verify that all is in order with vehicle
  • Attend to inbound calls from clients testing units or requesting positions on vehicles
  • Attend to client queries

Requirements

  • Certificate/ Diploma holder (preferable in IT)
  • Excellent communication & interpersonal skills
  • 2 years Call Centre experience
  • Vehicle Tracking Industry Experience – advantageous
  • Strong communication skills

Ability to work shifts

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Business Hours

  • Monday
    8:00 AM - 9:00 PM
  • Tuesday
    8:00 AM - 9:00 PM
  • Wednessday
    8:00 AM - 9:00 PM
  • Thursday
    8:00 AM - 9:00 PM
  • Friday
    8:00 AM - 7:00 PM

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