Customer Experience Executive at KCB Bank Tanzania

Customer Experience Executive at KCB Bank Tanzania

• Customer Experience Executive

KEY RESPONSIBILITIES

• Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
• Conducting below the line campaigns/communication through bulk SMS and calls
• Conducting all branches daily system health check surveys
• Handle queries coming through social media with collaboration with Marketing.
• Compile customer experience reports.
• Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
• Support in deployment of customer experience projects
• Conduct quality checks on raised complaints from branches.
• Participate fully in preparing and supporting customer engagement activities.
• Cross selling other products of the bank
• Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.

Academic & Professional

• Particulars Detail Specific Field or Qualification Need Type[1]
• Education Bachelor’s degree Bachelor’s degree from any recognized institution RQ
• Master’s degree Business Related AA

Experience –Years

Total Minimum No of Years Experience Required

Fresh Graduate (1 year experience added advantage)

[1] Need Types are : RQ = Required, AA = Added Advantage

• Deadline: 2024-04-05
• Reference Number: 2453

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