Channels Supporter Manager at KCB Bank

KCB Bank Tanzania

  • Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
  • Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
  • Ensuring that standard operating procedures and regulations are observed by staff when providing services.
  • Responding to customers on different issues concerning digital channels on behalf of the Bank.
  • Responsible for adjustment and settlements of related digital channels transactions, charges due to Vendors and channels income which is shared between KCB and Vendors.
  • The Channel Support Manager will take on the role and responsibilities of a Team Leader by providing a strategic direction to the team members towards achieving the organizational goals.
  • Maintain a database of all channels customers and transactions records where required.
  • Handling of various stakeholders reports and submit them within the set deadline.
  • Provide relevant operational support to remittances business to attain maximum value and return.
  • Any other duties assigned by superior.

Deadline: 2024-04-05

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Weather Forecast

Dar es Salaam
scattered clouds
54%
5.2km/h
44%
31°C
31°
31°
29°
Sun
24°
Mon
24°
Tue
23°
Wed
23°
Thu

Newsletter

Subscribe my Newsletter for new blog posts, tips & new photos. Let's stay updated!

Trending Now

Five Highest-Paying Bachelor’s Degrees. Earning your bachelor’s degree tends to lead to higher salaries and lower unemployment rates than high school graduates experience, according to the US Bureau of …

Weather Forecast

Dar es Salaam
scattered clouds
54%
5.2km/h
44%
31°C
31°
31°
29°
Sun
24°
Mon
24°
Tue
23°
Wed
23°
Thu

Contact Info

Business Hours

  • Monday
    8:00 AM - 9:00 PM
  • Tuesday
    8:00 AM - 9:00 PM
  • Wednessday
    8:00 AM - 9:00 PM
  • Thursday
    8:00 AM - 9:00 PM
  • Friday
    8:00 AM - 7:00 PM

@2024 – All Right Reserved. Designed and Developed by assengaonline media

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

Privacy & Cookies Policy
Are you sure want to unlock this post?
Unlock left : 0
Are you sure want to cancel subscription?
-
00:00
00:00
Update Required Flash plugin
-
00:00
00:00

Adblock Detected

Please support us by disabling your AdBlocker extension from your browsers for our website.