Customer Experience Executive at KCB Bank Tanzania

  • Customer Experience Executive

KEY RESPONSIBILITIES

  • Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
  • Conducting below the line campaigns/communication through bulk SMS and calls
  • Conducting all branches daily system health check surveys
  • Handle queries coming through social media with collaboration with Marketing.
  • Compile customer experience reports.
  • Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
  • Support in deployment of customer experience projects
  • Conduct quality checks on raised complaints from branches.
  • Participate fully in preparing and supporting customer engagement activities.
  • Cross selling other products of the bank
  • Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.

Academic & Professional

  • Particulars Detail Specific Field or Qualification Need Type[1]
  • Education Bachelor’s degree Bachelor’s degree from any recognized institution RQ
  • Master’s degree Business Related AA

Experience –Years

Total Minimum No of Years Experience Required

Fresh Graduate (1 year experience added advantage)

[1] Need Types are : RQ = Required, AA = Added Advantage

  • Deadline: 2024-04-05
  • Reference Number: 2453

CLICK HERE TO APPLY

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Weather Forecast

Dar es Salaam
light rain
91%
4km/h
98%
23°C
23°
23°
25°
Fri
22°
Sat
22°
Sun
23°
Mon
23°
Tue

Newsletter

Subscribe my Newsletter for new blog posts, tips & new photos. Let's stay updated!

Trending Now

Five Highest-Paying Bachelor’s Degrees. Earning your bachelor’s degree tends to lead to higher salaries and lower unemployment rates than high school graduates experience, according to the US Bureau of …

Weather Forecast

Dar es Salaam
light rain
91%
4km/h
98%
23°C
23°
23°
25°
Fri
22°
Sat
22°
Sun
23°
Mon
23°
Tue

Contact Info

Business Hours

  • Monday
    8:00 AM - 9:00 PM
  • Tuesday
    8:00 AM - 9:00 PM
  • Wednessday
    8:00 AM - 9:00 PM
  • Thursday
    8:00 AM - 9:00 PM
  • Friday
    8:00 AM - 7:00 PM

@2024 – All Right Reserved. Designed and Developed by assengaonline media

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

Privacy & Cookies Policy
Are you sure want to unlock this post?
Unlock left : 0
Are you sure want to cancel subscription?
-
00:00
00:00
Update Required Flash plugin
-
00:00
00:00

Adblock Detected

Please support us by disabling your AdBlocker extension from your browsers for our website.