THE Dubai-based multinational logistics company DP World has officially started operations at the Port of Dar es Salaam. In a statement issued yesterday, Tanzania Port Authority (TPA) director general Plasduce Mbossa advised customers of the port on various issues including how to make payments to the company.
“TPA wishes to notify all its esteemed customers about the important details for DP World to be used for settling port charges, portal services and contacts for key officials and location for customer service office, please observe details shared for easy port operations through DP World,” the statement reads in part.
The advisory also directs customers and other users of the port about the banks that will be used by the company for various payments for their cargo. Likewise, the statement informs customers about various communication channels to be used by the company as well as the offices to be used by DP World officials. TPA workers were recently given the option to choose to work with the authority or move to DP World once it commences operations. TPA asked them to choose either to remain with TPA employment terms or to terminate the contract and join DP World.
On March 20 this year, TPA director general issued a statement saying that on October 22 2023, the authority entered into an agreement with DP World of the United Arab Emirates regarding the operations of docks number zero to seven of the Port of Dar es Salaam for a period of 30 years.
MINISTRY OF TRANSPORT TANZANIA PORTS AUTHORITY (TPA) PUBLIC NOTICE
Tanzania Ports Authority, wishes to notify all its esteemed Customers about the important details for DP World to be used for settling Port Charges, Customer Portal Services, Contacts for key Officials and Location for Customer Services Office. Please Observe details shared for easy Port Operations through DP World.
1. DP WORLD BANK ACCOUNT DETAILS FOR SETTLING PORT CHARGES
- Account Name – DP WORLD DAR ES SALAAM LIMITED
1. BILLING & CUSTOMER SERVICE OFFICE LOCATION DP WORLD DAR ES SALAAM LIMITED TPA BANDARI TOWER – ONE STOP CENTRE TPA HEAD OFFICE BUILDING – 2ND FLOOR DAR ES SALAAM
2. CONTACT DETAILS
CONTACT DETAILS – DP WORLD DAR ES SALAAM LIMITED
| DEPARTMENT | PHONE NUMBER | EMAIL ADDRESS |
| BILLING (TOLL FREE) | 0800 750353 | mateen.khan@dpworld.com |
- dpwdsm.customersupport@ dpworld.com
- dsm.vesselplanning@dpworld. com
- dsm.yardplanning@dpworld.com dsm.cargocontrol@dpworld.com
- dpwdsm.itsupport@dpworld.com
3. CUSTOMER PORTAL FOR E-SERVICES –
Following services are available on the community portal ∙ Customer registration
∙ Import / Export Release
∙ Quotation request / Payment
∙ Vehicle booking service (Truck appointment) ∙ Special Service Requests (SSR)
Issued by;
Director General, Tanzania Ports Authority (TPA), DAR ES SALAAM.