Card Operations Manager at I&M Bank (T) Limited

Card Operations Manager at I&M Bank (T) Limited

Job Purpose

Manager Card Operations of Banks/’s card products in line with the Bank’s overall strategy.

Key Responsibilities/Tasks

Operations:

• ·       Process Card related transactions e.g. such as verification in the core banking and related systems.
• ·       Manage Visa card settlement (locals and internationals) and mobile banking related transactions
• ·       Manage prepaid Visa (MasterCard)
• ·       Liaise with relevant vendors in resolving as cards and issues.
• ·       Manage card ordering process e.g. upload of card data, receiving from vendors and dispatching to branches

Compliance:

• ·       Ensure effective implementation of Bank’s operations, procedures and policies regarding card products

Customer Service:

• ·       Attend to customer/branch queries/complaints related to alternate channels

Risk Management:

• ·       Coordinate the review of risk control self-assessments (RCSA) for cards in liaise with Senior Manager Centralized Operations and Head of Risk and perform monthly and quarterly testing of indicator (KRI), RCSA process.
• ·       Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
• ·       Ensure effective adoption and utilization of risk management tools
• ·       Drive remediation of risk management exceptions identified during audit or risk reviews
• ·       Promote risk management culture

Audit Compliance:

• ·       Respond to Audit (internal and external) queries related to alternate channels

Regulatory Compliance:

• ·       Manage regulators’ queries related to alternate channels in coordination with branches

Administration:

• ·       Provide management reports to senior management for board updates e.g. sales and performance reports in regard to products under card
• ·       Work in liaison with ICT to ensure system uptime to support business and availability
• ·       Support the head of operations in preparing ABC related budget for board approval by providing inputs
• ·       In charge of overall card staff management e.g. day to day supervision, leave management, training, mentoring, coaching, performance appraisal etc. within the unit
• ·       Perform any other duties as may be assigned by the immediate supervisor from time to time

Skills, Knowledge and Abilities

• ·       Analytical skills
• ·       Presentation skills
• ·       Knowledge in Microsoft applications
• ·       Communication skills
• ·       Interpersonal skills

Academic / Professional Qualifications

·       Bachelor’s degree in business administration or any other related field

Working Experience Required

·       A minimum of 5years of working experience at Manager/Senior Officer level