Eskom meter update deadline, Eskom is urging prepaid electricity customers to recode their meters by 24 November 2024, as required by the Standard Transfer Specification Association (STSA). After this deadline, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN) 2.
Eskom meter update deadline
Eskom calls on prepaid customers to update meters before 24 November 2024 deadline
In response to recent reports, including one from City Power, Eskom confirms that there will be no extension to the 24 November 2024 deadline for the Token Identifier (TID) update.
The recoding process affects approximately 6.9 million prepaid meters in Eskom-supplied areas. Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable.
Eskom has already prepared 97% of the meters by pre-coding them, making it simple for customers to complete the process themselves. This Do-It-Yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update.
Eskom is intensifying its awareness campaign to ensure all customers are informed and encourages those who have not yet recoded their meters to act quickly to avoid service disruptions. Eskom thanks those who have already completed the process and reassures customers that support teams are available for assistance. Customers needing help can call 0860 037 566.
For more information, updates, and assistance, customers are encouraged to visit Eskom’s website, follow its social media platforms, listen to radio announcements, or participate in local engagement sessions.
Eskom remains committed to a smooth transition to KRN2 and ensuring uninterrupted service for all customers.
Eskom meter update online login
Should you wish to become an online customer, and have access to your account details online 24 hours a day, please follow the registration process:
1) Have your most recent bill available as you will be asked for certain information for validation purposes.
2) Press the “Register” button below. You will be asked to provide certain personal details and account information.
3) To ensure that your information is protected against unauthorised registration and access, we will validate the details you provide against our database. In the event of a discrepancy, your registration will not be processed.
4) You will be asked to choose a password that will give you access to the secure portion of our website.
5) The process should take a few minutes, whereafter you will immediately be able to access your account online.
Eskom meter update contact number
If you have completed an application form for a service from Eskom, and you have sent your form to the relevant e mail address with the relevant hashtag and province in the subject line eg #Applications Western Cape, Eskom will notify you, via sms, of the milestones reached in your application.
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