Customer Service Officer at TotalEnergies
Position: Customer Service Officer
Company: TotalEnergies
Location: Dar es Salaam, Tanzania
Domain: Sales
Contract Type: Permanent
Experience Required: Minimum of 3 years
Company Overview:
TotalEnergies is a global multi-energy company committed to producing and supplying energy that is more affordable, reliable, and clean. Operating in over 130 countries, TotalEnergies is dedicated to energy transition and innovation to address the challenges of climate change.
Role Overview:
The Customer Service Officer will serve as the primary liaison between TotalEnergies and its clients, ensuring efficient order processing, timely delivery, and exceptional customer support. This role requires a proactive individual with a strong understanding of customer needs and company procedures.
Key Responsibilities:
• Order Management:
•Receive and process fuel orders promptly.
•Ensure orders are executed and delivered on schedule, adhering to the D+2 procedure.
• Customer Account Maintenance:
•Prepare and dispatch customer statements at the end of each month.
•Reconcile customer accounts as needed.
•Monitor payments to ensure credit customers comply with agreed terms.
•Assist in setting up new customer accounts.
•Handle reversals and process debit/credit notes when necessary.
• Record Keeping:
•Maintain comprehensive customer records, including orders, payment details, debit/credit notes, statements, and correspondence.
• Health, Safety, Environment, and Quality (HSEQ):
•Adhere to and promote TotalEnergies’ Golden Rules and all HSEQ standards among staff, contractors, and customers.
• Marketing Support:
•Participate in marketing initiatives aimed at enhancing sales and profitability.
Candidate Profile:
• Education:
•Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• Experience:
•At least 2 years of experience in customer service, preferably within the petroleum industry.
• Skills:
•Proficiency in Microsoft Office Suite.
•Strong communication and interpersonal abilities.
•Excellent organizational skills with attention to detail.
Additional Information:
TotalEnergies is an equal opportunity employer that values diversity and fosters individual growth. We offer a supportive work environment where all employees can thrive and contribute to the company’s success.
Application Process:
Interested candidates are invited to apply through the TotalEnergies careers portal: https://jobs.totalenergies.com.
Note: This position was posted on February 27, 2025.