Customer Service Representative at GSM Group Of Companies

Job Description

We are seeking enthusiastic and customer-oriented individuals to join our team as Call Center Representatives. As a representative, you will be the first point of contact for our customers, providing exceptional service through inbound and outbound calls. You’ll assist customers with inquiries, resolve issues, and promote products/services while maintaining a positive and professional attitude.

Responsibilities:

Handle incoming calls, emails, and chats promptly and professionally.
Identify customer needs, clarify information, and provide solutions or alternatives.
Ensure customer satisfaction by delivering exceptional service.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.

Requirements

Excellent communication and interpersonal skills.
Customer-focused attitude and ability to adapt/respond to different types of characters.
Strong phone handling and active listening skills.
Ability to multitask, priotize, and manage time effectively.
Bachelor’s in business administration or relevant field.
Previous experience in a customer service role or call center is a plus.