NOC Infrastructure Specialist at NMB Bank – September 2026

Job Overview

Company: NMB Bank Plc
 Job Title: NOC Infrastructure Specialist
Number of Positions: 1
Department/Function: Network Operations Center (NOC)
Location: Head Office, Tanzania
Employment Type: Full-Time
 Job Opening Date: 16 September 2026
Application Deadline: 30 September 2026

Job Purpose

The NOC Infrastructure Specialist will proactively monitor infrastructure and services, conduct Level 2 troubleshooting, and escalate incidents and problems raised within the Network Operations Center (NOC) that may degrade or have the potential to degrade banking services.

The role is responsible for supporting reliable service delivery and ensuring that services continue to meet and exceed business customer expectations while maintaining the value and availability of banking services.

Main Responsibilities

• Work with the Development Team to understand new products and systems and ensure appropriate support is provided throughout the transition period.
• Provide second-level support for all DSS and onboarding services.
• Work with the Development Team to understand new products and systems and ensure the appropriate support is provided.
• Support and resolve common and basic issues faced by customers.
• Perform and coordinate Root Cause Analysis (RCA) of incidents and prepare and share RCA and incident reports.
• Conduct daily proactive monitoring, first-level troubleshooting, resolution and escalation of issues relating to:
  • Data Centre and Disaster Recovery (DR) infrastructure.
  • Core banking services.
  • Core network.
  • Branch connectivity.
  • ATM/POS services.
  • Self-service channels.
  • Power and cooling utilities at Head Office and branches.
•  Manage all incidents and problems logged regarding self-service channels.
• Prepare daily, weekly and monthly performance statistics covering service performance and data centre infrastructure.
• Prepare status reports and graphical presentations for management.
• Automate and consolidate manual morning health-check reports.
• Provide second-level support for all self-service channels and services, ensuring proper escalation to third-level support where required.
• Automate and consolidate all manual morning health-check reports.

Knowledge and Skills

Candidates should demonstrate knowledge and skills in the following areas:

• Service management standards and baselines covering operating systems, networks, virtual environments, databases and middleware.
• Good knowledge of networks, applications, data centre infrastructure, self-service channels, power and cooling utilities monitoring and troubleshooting.
• Experience developing with at least two of the following programming languages will be an added advantage:
  • C#/.NET
  • PHP
  • Java
  • Objective-C/Swift
• Experience with web application technologies, including:
  • CSS3
  • HTML5
  • jQuery/JavaScript
• Good interpersonal skills.
• Creativity and innovation.
• Ability to work effectively as part of a team.
• Ability to work overnight.
• Good observation and analytical skills.
• Flexibility to work on a shift rotation basis.
• Familiarity with Agile development methodologies.
• Experience with various databases and Object-Relational Mapping (ORM) frameworks.
• Knowledge of programming and shell scripting, including Java, Python and Bash scripting.
• Knowledge of Linux and terminal commands.
• DevOps skills.

Qualifications and Experience

Academic Qualification

• Bachelor’s degree in Computer Science or a related academic field.
• ITIL qualification is preferable but not essential.

Professional Experience

• At least 3 years’ experience handling monitoring tools, including Micro Focus, within large corporate organisations.
• At least 3 years’ experience in systems and network security technologies, including:
  • TCP/IP.
  • Network devices such as switches, routers and firewalls.
  • UNIX/Linux.
  • Windows.
  • Oracle databases.
  • Microsoft databases.

Technical Tools

Experience with the following tools is required:

• GIT.
• NetBeans IDE/Eclipse.
• Visual Studio.
• Android Studio.

Additional Requirements

The successful candidate should be:

• Comfortable working overnight when required.
• Flexible to work on rotating shifts.
• Analytical and observant.
• Creative and innovative.
• A strong team player.
• Capable of working in a fast-paced technology and banking environment.

Equal Opportunity Statement

NMB Bank Plc is an Equal Opportunity Employer committed to creating a diverse working environment and achieving a gender-balanced workforce.

Female candidates and persons living with disabilities are strongly encouraged to apply.

Important Recruitment Notice

NMB Bank Plc does not charge any fee in connection with the application or recruitment process.

Applicants who receive any solicitation for payment of a fee should disregard it.

Only shortlisted candidates will be contacted.

Job Dates

Opening Date: 16 September 2026
Closing Date: 30 September 2026

How to Apply

Interested and qualified candidates should submit their applications through the official NMB Bank careers portal.

CLICK/TAP HERE TO APPLY:

Applicants should review the vacancy requirements and complete the application through the official NMB Bank recruitment system before the closing date.

Deadline: 30 September 2026