Relationship Manager – Special Lending Job Vacancy at NMB Bank Plc , Dar es salam September 2026

Job Overview

Company: NMB Bank Plc
 Job Title: Relationship Manager – Special Lending
Number of Positions: 1
Employment Type: Full-Time
Location: Tanzania
 Job Opening Date: 16 September 2026
Application Deadline: 30 September 2026

Job Purpose

The Relationship Manager – Special Lending will drive sustainable growth, profitability and portfolio quality for NMB Bank’s Special Lending portfolio.

The role has primary responsibility for Pensioners Loans, Salary Advance and secured personal lending solutions, including cash-covered, bond/investment-backed and other approved secured lending facilities.

Main Responsibilities

Portfolio Growth and Sales

• Develop and execute portfolio and sales plans for Pensioners Loans, Salary Advance and secured personal lending products.
• Drive customer acquisition, activation, utilisation and retention across the Special Lending portfolio.
• Own the Pensioners portfolio growth agenda by identifying acquisition and retention opportunities and building strong working relationships with relevant stakeholders.
• Drive pensioner customer acquisition before and after retirement by supporting structured conversion of eligible customers into pension banking relationships.
• Ensure continuity of pensioner banking relationships with NMB.
• Drive Salary Advance performance by increasing eligible-customer awareness, activation and utilisation.
• Grow secured personal lending, including cash-covered and bond/investment-backed facilities.
• Provide end-to-end support for high-value or complex secured lending opportunities.
• Coordinate with Credit, Operations, Treasury/Investment, Legal and other relevant functions on complex lending opportunities.
• Develop and maintain a structured pipeline for all Special Lending products.

Performance Management and Reporting

• Monitor branch, zone and overall Special Lending performance.
• Prepare accurate periodic reports and forecasts covering:
  • Portfolio performance.
  • Sales pipeline.
  • Disbursements.
  • Revenue.
  • Product utilisation.
  • Asset quality.
  • Key initiatives.
• Escalate material issues affecting portfolio performance or quality.

Product Development and Stakeholder Management

• Ensure adherence to applicable lending policies.
• Work with Product, Digital, Credit, Operations, Risk, Marketing and other stakeholders to improve Special Lending propositions.
• Identify and remove process bottlenecks affecting Special Lending products.
• Gather and analyse customer feedback, competitor activity, market trends and portfolio behaviour.
• Recommend improvements based on customer and market insights.

Customer Engagement and Business Development

• Conduct customer visits and pensioner engagements.
• Conduct product presentations and financial literacy sessions.
• Support targeted campaigns to generate leads.
• Improve customer understanding of Special Lending products.
• Deepen customer relationships and identify additional business opportunities.

Branch Support and Capability Development

• Support the branch network through:
  • Joint customer visits.
  • Sales clinics.
  • Campaigns.
  • Product training.
  • Coaching.
  • Clear sales playbooks.
• Strengthen branch capability and execution of Special Lending products.
• Coach, train and influence branch teams to achieve business objectives without direct reporting lines.

Portfolio Quality and Risk Management

• Monitor portfolio quality and arrears.
• Monitor early-warning indicators and product-specific risks.
• Coordinate timely remedial actions with branches and relevant control functions.
• Protect asset quality and ensure sustainable portfolio growth.

Knowledge and Skills

Candidates should have:

• Strong knowledge of retail/consumer lending, credit assessment, portfolio management and lending risk controls.
• Sound understanding of pensioner lending and the pension ecosystem, including customer acquisition, repayment arrangements and key stakeholder relationships.
• Sound knowledge of secured personal lending, including:
  • Cash-covered facilities.
  • Bond/investment-backed facilities.
  • Collateral and security requirements.
  • Related operational processes.
• Good understanding of Salary Advance and digitally enabled short-term lending propositions.
• Knowledge of customer eligibility, product utilisation and portfolio monitoring.
• Good knowledge of banking products and services, policies, procedures, KYC/AML requirements and branch operations.
• Ability to interpret portfolio data, customer behaviour and market trends and translate insights into commercial actions.
• Knowledge of business development, stakeholder engagement, relationship management and customer experience principles.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
• Strong business development, sales, negotiation and relationship management skills.
• Strong credit, analytical and portfolio management skills.
• Sound judgement and strong attention to risk.
• Ability to originate and manage high-value or complex secured lending opportunities.
• Ability to coordinate multiple stakeholders through to loan disbursement.
• Ability to coach, train and influence branch teams without direct reporting authority.
• Excellent stakeholder management, networking and partnership development skills.
• Excellent communication skills in English and Kiswahili.
• Strong presentation, report-writing and numerical skills.
• Strong planning, execution, problem-solving and time-management skills.
• Customer-centric mindset.
• Ability to simplify complex lending information and provide practical solutions.

Qualifications and Experience

Academic Qualifications

• Bachelor’s degree in Banking, Accounting, Finance, Economics, Business Administration or another relevant business-related field.
• Professional or postgraduate qualification in Banking, Credit, Finance or a related discipline will be an added advantage.

Professional Experience

• At least four (4) years’ relevant experience in:
  • Retail/Consumer Lending.
  • Sales.
  • Relationship Management.
  • Loan Portfolio Management.
• Demonstrated track record in customer acquisition, lending growth and portfolio-quality management.
• Experience in pensioner lending and/or secured personal lending, including cash-covered or bond/investment-backed facilities, is strongly preferred.
• Exposure to digital lending or Salary Advance products and branch-network sales execution will be an added advantage.

Equal Opportunity Statement

NMB Bank Plc is an Equal Opportunity Employer committed to creating a diverse working environment and achieving a gender-balanced workforce.

Female candidates and persons living with disabilities are strongly encouraged to apply.

Important Recruitment Notice

NMB Bank Plc does not charge any fee in connection with the application or recruitment process.

If you receive any solicitation requesting payment of a fee in relation to this recruitment, please disregard it.

Only shortlisted candidates will be contacted.

Job Dates

Opening Date: 16 September 2026
Closing Date: 30 September 2026

How to Apply

Interested and qualified candidates should submit their applications through the official NMB Bank careers portal.

CLICK/TAP HERE TO APPLY:

Applicants should review the vacancy requirements and complete their applications through the official NMB Bank recruitment system before the deadline.

Application Deadline: 30 September 2026