Customer Service Manager Job at HR World Limited _ May 2023
Customer Service Manager Job at HR World Limited
CUSTOMER SERVICE MANAGER
INDUSTRY: FMCG
Read Also
HR World Limited
HR World Limited on behalf of our reputable client we are looking for a Customer Service Manager who will be responsible for providing superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
Related Posts
RESPONSIBILITIES;
READ ALSO
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Take ownership of customers’ issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused toward that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of the industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
REQUIREMENTS;
- BS degree in Business Administration or related fields
- Proven working experience as a Customer Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases, and tools
- Awareness of the industry’s latest technology trends and applications
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Customer Service Manager at HR World Limited
Interested candidates may send their CVs to recruitment@hrworld.co.tz before 10th May 2023.