Customer Service Manager Job at HR World Limited

CUSTOMER SERVICE MANAGER

INDUSTRY: FMCG

HR World Limited

HR World Limited on behalf of our reputable client we are looking for a Customer Service Manager who will be responsible for providing superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

RESPONSIBILITIES;

  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers’ issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused toward that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

REQUIREMENTS;

  • BS degree in Business Administration or related fields
  • Proven working experience as a Customer Service Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases, and tools
  • Awareness of the industry’s latest technology trends and applications
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills

Customer Service Manager at HR World Limited

Interested candidates may send their CVs to recruitment@hrworld.co.tz before 10th May 2023.

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