Channels Supporter Manager at KCB Bank

Channels Supporter Manager at KCB Bank

KCB Bank Tanzania

• Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
• Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
• Ensuring that standard operating procedures and regulations are observed by staff when providing services.
• Responding to customers on different issues concerning digital channels on behalf of the Bank.
• Responsible for adjustment and settlements of related digital channels transactions, charges due to Vendors and channels income which is shared between KCB and Vendors.
• The Channel Support Manager will take on the role and responsibilities of a Team Leader by providing a strategic direction to the team members towards achieving the organizational goals.
• Maintain a database of all channels customers and transactions records where required.
• Handling of various stakeholders reports and submit them within the set deadline.
• Provide relevant operational support to remittances business to attain maximum value and return.
• Any other duties assigned by superior.

Deadline: 2024-04-05

• Reference Number: 2450
• CLICK HERE TO APPLY