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Channels Supporter Manager at KCB Bank
KCB Bank Tanzania
- Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
- Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
- Ensuring that standard operating procedures and regulations are observed by staff when providing services.
- Responding to customers on different issues concerning digital channels on behalf of the Bank.
- Responsible for adjustment and settlements of related digital channels transactions, charges due to Vendors and channels income which is shared between KCB and Vendors.
- The Channel Support Manager will take on the role and responsibilities of a Team Leader by providing a strategic direction to the team members towards achieving the organizational goals.
- Maintain a database of all channels customers and transactions records where required.
- Handling of various stakeholders reports and submit them within the set deadline.
- Provide relevant operational support to remittances business to attain maximum value and return.
- Any other duties assigned by superior.
Deadline: 2024-04-05
- Reference Number: 2450
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